1. About Us
Dartmoor Partner is operated by Dartmoor Partner Limited, trading as Dartmoor Partner.
Website: www.dartmoorpartner.co.uk
Email: hello@dartmoorpartner.co.uk
These terms are governed by the laws of England and Wales. Nothing in them affects your statutory consumer rights.

2. Our Website and Walking Directory
Dartmoor Partner provides a curated collection of family friendly walks across Dartmoor, alongside an interactive map, route information, downloadable guides and recommendations for places to eat, drink and stay.
Our routes are designed to help people plan independent outdoor adventures. They are not guided walks unless specifically advertised as part of a separately organised event.
We personally explore and check our routes, but conditions can change after publication. Paths, parking, access arrangements, facilities and natural features may change without notice.
Some information is freely accessible, while full route details and additional features require an active membership or valid guest pass.
We may update, replace or withdraw routes and website features where reasonably necessary.

3. Memberships and Passes
Supporter Membership
The Supporter Membership costs £25 per year.
It provides access to the walking directory and the features included in the membership description at the time of purchase.
Membership lasts for 12 months from activation and automatically renews annually unless cancelled.
Adventure Pass
The Adventure Pass costs £12.50 and provides seven consecutive days of access from activation.
It is a single purchase, does not automatically renew and expires at the end of the seven day period.
Changes to Plans
We may update our prices or membership features from time to time.
Any changes to recurring subscription prices will be communicated before they take effect, giving members an opportunity to cancel before renewal.
We do not guarantee a particular number of routes will remain available indefinitely, although we aim to maintain a useful and carefully curated walking directory.

4. Payments and Renewals
Payments are processed securely through the payment services available on our website.
All prices are displayed in pounds sterling.
Supporter Memberships renew automatically every 12 months unless cancelled before the renewal date.
You are responsible for keeping your account and payment information accurate.
If a payment fails, access may be paused until payment is successfully completed.

5. Cancelling Your Membership
You can cancel your Supporter Membership at any time through your account or by contacting us.
Cancellation stops future automatic renewals.
Unless otherwise required by law, your access continues until the end of the period already paid for.
Cancelling does not automatically create a refund for the remaining membership period.
We recommend cancelling before your next renewal date if you do not wish to continue.
Adventure Passes expire automatically and do not require cancellation.

6. Consumer Cancellation Rights and Refunds
We want everyone to feel confident about purchasing from Dartmoor Partner.
For online purchases, applicable UK consumer cancellation rights apply.
Where digital content is supplied immediately, we may ask you to expressly consent to immediate access and acknowledge that you will lose the statutory 14 day cancellation right for that digital content once supply begins.
For services or subscriptions, cancellation rights depend on the nature of the contract, when performance begins and the information and consent provided during checkout.
Where a statutory cancellation right applies, we will honour it.
Outside those rights, we do not normally provide refunds simply because a member changes their mind, stops using the service or does not complete the walks.
If you experience technical problems, incorrect charges or content that does not meet applicable consumer standards, please contact us so we can investigate and provide an appropriate remedy.
Nothing in this section limits your statutory rights.

7. Accounts and Fair Use
Memberships are intended for the personal use of the account holder and their household when planning family walks.
Accounts must not be resold, publicly shared or used to provide unauthorised access to other households or businesses.
You are responsible for keeping your login details secure.
You must not reproduce, redistribute, commercially exploit or republish our paid route information, photographs, maps or downloadable materials without written permission.
You may download or print guides for your own personal walking use.
We may suspend access where there is reasonable evidence of misuse, fraud or a serious breach of these terms. Where appropriate, we will give you an opportunity to resolve the issue.

8. Walking Safely on Dartmoor
All standard Dartmoor Partner routes are self guided.
Outdoor activities involve natural risks, including uneven ground, slippery surfaces, water, livestock, changing weather and limited mobile reception.
Before setting out, you are responsible for assessing whether a walk is suitable for your group, checking current conditions, carrying appropriate clothing and equipment, and supervising children.
Route distances, timings, terrain ratings and difficulty descriptions are guidance rather than guarantees.
Always follow local access restrictions, temporary closures, land management notices and the Dartmoor National Park Code.
Our GPS routes, What3Words locations and downloadable guides are intended as navigation aids. They should not be your only means of navigating unfamiliar terrain.
We take reasonable care in preparing our information, but cannot guarantee that every route will remain unchanged or suitable in all conditions.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

9. Guest Passes
Selected accommodation providers may offer guests complimentary access through an authorised Dartmoor Partner Hospitality Partnership.
Guest passes are intended only for eligible guests of the participating accommodation provider.
Passes are normally valid for seven days, subject to the terms supplied with the pass.
They must not be sold, publicly distributed or transferred to people who are not eligible.
We may deactivate passes that are obtained or used fraudulently.

10. Business Partnerships
Dartmoor Partner offers separate partnership arrangements for eligible local businesses.
Pin Partnership
The Pin Partnership is an annual arrangement for eligible businesses such as cafés, pubs, attractions, shops and other places visitors may wish to discover.
It may include an interactive map pin, business profile, relevant route connections and other features described in the agreed package.
The annual price is £125, unless a different price has been expressly agreed.
Hospitality Partnership
Hospitality Partnerships are designed for eligible accommodation providers.
They may include the Pin Partnership benefits alongside guest access, dedicated codes, QR resources and other agreed promotional or account features.
The applicable price will be the amount confirmed in the partnership agreement or invoice. Any introductory rate applies only where expressly agreed.
Partnership Duration and Renewal
Unless otherwise agreed in writing, partnerships run for 12 months from activation.
Where a partnership is set up to renew automatically, we will make this clear in the agreement or checkout process.
For automatically renewing business partnerships, written cancellation notice must be received at least 14 days before the renewal date.
Partnership fees are normally payable before activation and are not refundable after activation, except where required by law or expressly agreed.
Listings and Promotion
Partners must provide accurate business information and notify us of material changes.
We decide how listings and relevant editorial mentions are presented, taking account of location, suitability and the experience of our users.
A partnership does not guarantee bookings, enquiries, website traffic, social media posts or a particular level of commercial return.
Specific promotional commitments will only apply where agreed in writing.
Guest Access and Intellectual Property
Hospitality Partners must distribute guest access only through their approved guest arrangements.
Access codes must not be published openly or used for resale.
Partners may use supplied promotional materials for their agreed partnership purposes but must not reproduce or distribute our paid walking content without permission.
We may suspend or terminate a partnership for material breaches, subject to applicable contractual and legal rights.

11. Events and Organised Activities
From time to time, Dartmoor Partner may organise guided walks, family activities, challenges or other events.
Each event may have its own booking conditions, age guidance, capacity, safety instructions and cancellation arrangements.
Children must be accompanied and supervised by a responsible adult unless an event expressly states otherwise.
Participants must follow reasonable instructions from event organisers and disclose relevant access or participation requirements where appropriate.
If we cancel an event, we will explain the available refund or rescheduling arrangements.
Any statutory rights applicable to event bookings remain unaffected.

12. Shop Purchases and Gift Cards
Our online shop may offer clothing, accessories, gifts and other products.
Product prices, delivery costs and estimated dispatch times are displayed during purchase.
Some products are printed or produced to order. This does not automatically remove your statutory cancellation rights.
For eligible online goods purchases, consumers generally have 14 days after delivery to cancel, followed by a further 14 days to return the goods. Applicable exceptions include certain genuinely personalised or made to specification items.
Goods must be handled with reasonable care. Any deduction for diminished value will be made only where permitted by law.
Faulty, damaged or misdescribed goods remain subject to your statutory rights.
Gift card validity, redemption restrictions and any applicable exclusions will be stated at purchase.
Please contact us before returning an item so we can provide the appropriate instructions.

13. Intellectual Property and Registered Trademark
Dartmoor Partner® is a registered UK trademark owned by Dartmoor Partner Limited, company number 16850349.
UK Trademark Registration Number: UK00004293480
The trademark was registered on 30 January 2026, effective from 12 November 2025, under Classes 35 and 41.
The Dartmoor Partner name is protected under UK trademark law in relation to the goods and services covered by its registration.
Unauthorised commercial use of our registered trademark, or use that infringes our trademark rights, is prohibited.
Our original walking guides, route descriptions, photographs, website content, graphics and other creative materials are also protected by applicable intellectual property laws.
Membership provides permission to use our content for personal purposes only. It does not transfer ownership or grant permission to reproduce, redistribute, sell or commercially exploit our materials.
Businesses wishing to use the Dartmoor Partner name, branding or content must obtain our prior written permission, unless such use is otherwise permitted by law.
Third party mapping services and other external content remain subject to their own licences and terms.

14. Third Party Services and Local Businesses
Our website may link to external mapping platforms, booking services, accommodation providers, cafés, shops and other organisations.
We aim to recommend useful and relevant businesses, but cannot guarantee their opening hours, prices, availability or services.
Transactions with third party businesses are subject to their own terms.
We are not responsible for the independent actions or services of those businesses, except where the law provides otherwise.

15. Website Availability and Changes
We aim to keep Dartmoor Partner available and working reliably.
Occasional maintenance, technical faults or third party service interruptions may affect access.
We may make reasonable changes to improve the website, maintain security, update content or comply with legal requirements.
Where a significant change materially affects a paid service, we will provide appropriate notice and any remedies required by law.

16. Privacy and Personal Information
We process personal information in accordance with our Privacy Policy and applicable data protection legislation.
Please refer to our Privacy Policy for information about how personal information is collected, used and protected.
Our Cookie Policy explains the use of cookies and similar technologies.

17. Complaints and Contacting Us
If something is not working, a purchase is incorrect or you have concerns about our services, please get in touch.
Email: hello@dartmoorpartner.co.uk
We will review your enquiry and aim to resolve it fairly and promptly.

18. Changes to These Terms
We may update these terms to reflect changes in our services, business arrangements or legal obligations.
The latest version will be available on our website.
Changes will not retrospectively remove rights you already have under an existing contract.
Where a material change affects an ongoing paid agreement, we will provide appropriate notice.

19. Governing Law
These terms are governed by the laws of England and Wales.
Consumers retain any mandatory legal protections and rights to bring proceedings in the courts available to them under applicable law.
Business disputes will be subject to the courts of England and Wales unless otherwise agreed or required by law.